Aren't they so generous!I've just had an email from BT to tell me an order has been put on for me to change my phone number back to my original number and they wont charge me for doing it
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What the ? You couldn't make it up
- Thread starter Minkey
- Start date
It’s a trap…..I've just had an email from BT to tell me an order has been put on for me to change my phone number back to my original number and they wont charge me for doing it
We can’t walk out
He's left the building.
Update and surprise from BT.
As it took them so long to sort out my fibre connection they've credited my account with £549.36.
Minkey, don't give up and keep pushing them. They gave the credit without me even making a complaint!
As it took them so long to sort out my fibre connection they've credited my account with £549.36.
Minkey, don't give up and keep pushing them. They gave the credit without me even making a complaint!
At the moment the position is I keep getting told that a manager is going to phone me to discuss compensation, and each time no one calls and I get told someone else will call me. Yesterday I phoned them to ask why hadn't the promised call happened on Friday to be told that the person I was talking to would call me before 11am, and no call and I had to go out.
When I got home I phoned BT again and was told by Mick in Lincoln that his boss would email the boss of the person who was meant to call and the bosses boss and someone will call me tomorrow
if that didn't put me in a good mood my beloved Toffees lost again and to really upset me when I was in the middle of a shower my shower stopped working.
Someone up there doesn't like me
When I got home I phoned BT again and was told by Mick in Lincoln that his boss would email the boss of the person who was meant to call and the bosses boss and someone will call me tomorrow
if that didn't put me in a good mood my beloved Toffees lost again and to really upset me when I was in the middle of a shower my shower stopped working.
Someone up there doesn't like me
I am just deciding whether to start supporting City or Chelsea as they are really good and are going to win lots of things.
I may even support both.
Please do me a favour and don't support City... We have enough supporters at the moment
Chelsea on the other hand
Good news BT have finally phoned up, the first call I was asked why I wanted to speak to a manager so I explained, the BT lady said she would look into it and phone back.
You won't believe this, but she did and she has sorted it £672 winging my way, she added if it had gone to her department it would have been sorted earlier. But still a result
Just had a terrible thought who am I going to ring up and talk to every week.
You won't believe this, but she did and she has sorted it £672 winging my way, she added if it had gone to her department it would have been sorted earlier. But still a result
Just had a terrible thought who am I going to ring up and talk to every week.
Me me meGood news BT have finally phoned up, the first call I was asked why I wanted to speak to a manager so I explained, the BT lady said she would look into it and phone back.
You won't believe this, but she did and she has sorted it £672 winging my way, she added if it had gone to her department it would have been sorted earlier. But still a result
Just had a terrible thought who am I going to ring up and talk to every week.
You could still ring BT
But put the mad parrot on the phone
But put the mad parrot on the phone
So, after 3 months we are still in the same position as Minky, the usual promises of call backs, just a pain, they have now cancelled 2 accounts, the old, the new and the 2nd new one still doesn't work, hopeless, useless shower, will have to sit down and spend probably a day explaining to 3 different people what the problem is.
Now, after 4 months, the THIRD new account was supposed to go live yesterday, yep, you guessed it, email this morning from BT saying they have cancelled the order but they do not know why, they will contact us to start another order soon as.
After spending a day on the phone complaining last time (August) I got the previous 3 months rental refunded as a credit, they increased my rental as I was out of contract!
Can't face them today.
I’ve just moved from BT to PlusNet (owned by BT but much cheaper). I rang BT and asked when I could expect the refund for the part of the advance payment that needed crediting. Operative found the account hadn’t been closed, so closed it and set up a £30 odd credit. 2 days later I get an email saying my bill is ready. Yup! They’ve put the credit on it then added another month to the bill!
Given all the problems I've had with BT I am not surprised