Nitron Shock

[Rick448]

Well, fair play to Nitron - they got back to me within 2 hours of my initial email, offering their sincere apologies, and they're sending a courier to pick up the shock this thursday to send back to the factory for assessment and full repair as necessary.

Can't complain at that.

Darn sight more help than the (then) Ohlins importer who in a roundabout way told me a to 'b*gger off' when I complained about the poor finish on the shock I'd bought from them 10 months before (the paint was flaking off the spring).

Glad to hear you got a result. Keep us posted.

 

[Jaws]

Well, fair play to Nitron - they got back to me within 2 hours of my initial email, offering their sincere apologies, and they're sending a courier to pick up the shock this thursday to send back to the factory for assessment and full repair as necessary.

Can't complain at that.

Darn sight more help than the (then) Ohlins importer who in a roundabout way told me a to 'b*gger off' when I complained about the poor finish on the shock I'd bought from them 10 months before (the paint was flaking off the spring).

And if you had been laying in the road cos it went on a bend ? Would they still say sorry I wonder

Are they offering any form of compensation ?

Basically all they have done is feed you a feel good line in the hope you will just say ta muchly and not sue the shit outa their sorry arses

Not as if this is the first time it has happened :bang::xm

 

[Saffie]

Agree with you there JAWS personally I am the type if it goes wrong once what stops it from going wrong again.

If it was me would I be able to take the repaired shock put it on my bike go speeding through corners and have complete faith that it would not go wrong again..and maybe this time I wouldn't be so lucky?

I had a product fail on me before and on the fact that I lost faith in the product I secured a full refund.

Sad thing is I was seriously hoping to get one of them on my bike as they look so nice! Needless to say I would not touch that now.

 

[Rick448]

Agree with you there JAWS personally I am the type if it goes wrong once what stops it from going wrong again.

If it was me would I be able to take the repaired shock put it on my bike go speeding through corners and have complete faith that it would not go wrong again..and maybe this time I wouldn't be so lucky?

I had a product fail on me before and on the fact that I lost faith in the product I secured a full refund.

Sad thing is I was seriously hoping to get one of them on my bike as they look so nice! Needless to say I would not touch that now.

I'd be pretty sure that the company wouldn't be selling these if they know there is a possibility of being sued. In this sad world of claim culture I would be very doubtful this is a regular occurrence. If it is then I'm sure someone would have the vulture solicitors onto them.

 

[willibet]

I agree with you there Rick - even the best things break now and then*, and assuming Nitron make good on their promise to sort this then you can't really ask for anything else. If this was really a known fault happening a lot then Nitron would have to recall/withdraw these shocks, the compensatuion culture if nothing else has seen to that. Recalls are raised for a lot smaller issues than a bike shock letting go.

*There are one or two faults noted regularly on this site about the Bird - it doesn't make it a bad bike; far, far from it, but the same argument that was raised about the shock could be raised about our bikes - what if it went tits up at the worst possible moment?

 

[Oldbull]

hit a pot hole or speed hump etc etc
two up touring, full luggage per chance ???


I (over)load mine like a van



I have seen loads of scot oilers soak a rear tyre in oil... does that mean they are a crap product also ????

I would be happy with the offer of full repair after two years ... they could easily turn round and say you have been abusing it etc :dunno:

But I would have gone with a K-Tech anyway ;-0))

 

[Saffie]

I had a scottoiler soak my rear tyre, needless to say it is no longer on my bike. Think its just a personal thing if it failed on me I do not trust it anymore..simples

In all fairness the known issues with the Bird is not potentially deadly, oh I fried my rec damn couldve gotten me killed or my FI light is acting up dangerous or my cct is making a noise how did I survive that?

If a item fail that is affecting the safety of the bike I could not get onto the bike with that same item on the bike and feel safe and confident and we all know if you ride without confidence in your bike you are looking at sliding the bike down the road tightening up on a corner or just making a arse of it cause you do not trust the bike anymore. Same with rear tyres had a bt021 rear let go on me big time and after going around a bend like a lunatic I went to a shop got angels fitted, again personal choice would never use bt's again(no reason on the corner for it to have let go so lost faith in the tyre)

 

[Wolfie]

I had a scottoiler soak my rear tyre, needless to say it is no longer on my bike. Think its just a personal thing if it failed on me I do not trust it anymore..simples

In all fairness the known issues with the Bird is not potentially deadly, oh I fried my rec damn couldve gotten me killed or my FI light is acting up dangerous or my cct is making a noise how did I survive that?

If a item fail that is affecting the safety of the bike I could not get onto the bike with that same item on the bike and feel safe and confident and we all know if you ride without confidence in your bike you are looking at sliding the bike down the road tightening up on a corner or just making a arse of it cause you do not trust the bike anymore. Same with rear tyres had a bt021 rear let go on me big time and after going around a bend like a lunatic I went to a shop got angels fitted, again personal choice would never use bt's again(no reason on the corner for it to have let go so lost faith in the tyre)

how about 3 birds on the same ride out at different times, clutch in and yet the fookin clutch bit and said 3 bikes lunched forward?? it happened, i was one of them samster and ben were the other two.

how about braking hard and the feckin linked system locked the rear? it happened on lots of birds

2 porous front wheels on birds i have of in the 10-11 yrs of owning one

stupid long hero yardsticks that hit the deck whilst bike is on side stand yet grip like feck to the road

some cooling systems just dump fluid out the rear end covering tyre and everything else.

how about a headlight design so feckin shit you cant see further than 4ft on a corner when banked over

Maybe i should not be riding the bird?

 

[Wolfie]

many people have said that for years, mainly the ones that have seen you ride it. @tu*

but only 2 were kind enough to say it to my face, i so i went and did something about it

 

[Wolfie]

yup you did, you bought a Chinky 125. Game set and match I believe.

which due to the ride on the beast and the fear due to lack of speed , brakes, handling etc has taught me to be more aware of my riding and surroundings which have transfered to my bird riding thus improving that.

 

[Wolfie]

what a load of utter fucking bullshit you brown nosing, arrow firing, tree hugging, ex hippyfied, chink loving wankaaaaaaaaaaaaaaaa.

ah i see back to insults, really you must try harder.

The chink bike needs better planning to ride, you have to gauge the gaps, distance more, better, car dont see it, it is scary to ride, therefore riding the pile of shit enhances the birds riding and my low skills.

 

[Wolfie]

I must try harder? Me????

der yes you, do try and keep up and try to understand.

 

[Wolfie]

keeping up with you is easy peasy.

on the chink or the bird??

 

[Wolfie]

Me on the Bird and you on the Chink. :lo:

would be a tight race, as i aint scared on dropping the chink , but me on the bird ??? nah you would win as you like throwing yours down the road.

 

[SimonC]

And any of this has exactly what to do with the Nitron....?

Ps how about a new forum, the Wolfie 'n' Lumpy love fest?

 

[Wolfie]

And any of this has exactly what to do with the Nitron....?

Ps how about a new forum, the Wolfie 'n' Lumpy love fest?

feck all, its called thread hijack, the answer / question was sorted, the silly boys came out to play. pls free free to join in as she is shit at it and cant keep up.

 

[SimonC]

Until I can find a wooden stirring spoon smiley :f

And suppose neither of you have the superior Blue'birds', probably the depressing black or girly red ones? s04pb0x6


Nahha !

 

[the_sad_punk]

Rick, bummer on the failure.
Personally id be looking for them to upgrade me to the race unit for the hassle.
Nitron have excellent customer service and tend to man up if theres a problem so let us all know how you got on. Maybe let them know that we all want to know how you got on with them too....

Obviously it would have been better if this had never happened, but what John and some others seem to have forgotten is that shocks are made by humans, and as such are subject to human error.

Now, if it were a fact that other "decent" brands were immune from failures then i would be suggesting get rid of it but thats not the case, as two minutes with google will tell you...

Ohlins,
http://www.advrider.com/forums/showthread.php?t=423383
http://webcache.googleusercontent.c...led&cd=18&hl=en&ct=clnk&source=www.google.com
http://webcache.googleusercontent.c...blem&cd=3&hl=en&ct=clnk&source=www.google.com
http://webcache.googleusercontent.c...fail&cd=8&hl=en&ct=clnk&source=www.google.com

WP
http://webcache.googleusercontent.c...blem&cd=2&hl=en&ct=clnk&source=www.google.com
http://webcache.googleusercontent.c...lem&cd=19&hl=en&ct=clnk&source=www.google.com
http://webcache.googleusercontent.c...ssue&cd=7&hl=en&ct=clnk&source=www.google.com

Wilbers
http://webcache.googleusercontent.c...lure&cd=1&hl=en&ct=clnk&source=www.google.com
http://bmwsporttouring.com/ubbthreads/ubbthreads.php?ubb=showflat&Number=520695&page=1

And on and on with any other unit you care to mention...

Also, out of interest John, have you had any of your rebuilt shocks fail?
My own nitron? its still 100% and ive no worries regarding it either.
I think its a tad silly to slate Nitron, they have fairly gained the respect of a huge amount of end users with a quality product at a sensible price, and i dont say that just because i own one. Ive highlighted problems with Ohlins, Maxton, Ricor and Hagon in the past on my bikes when they were due it.
Best of luck Rick and do get back to us on this!

 

[Gromit]

T_S_P that makes for very interesting reading, and confirms some of the tales I've read/heard about especially where Ohlins is concerned. As I said in an earlier post, I had the paint flake off a front Ohlins shock on a BMW R1100S after only 9 months' use. Contacted Ohlins retailer who really weren't interested in helping out - they reckoned that riding the bike through winter, and not being cleaned properly was the cause. Funny how the OEM BMW one was nigh on spotless after 34000 miles - and that the front shock on an R11S is very well protected from the elements.

The Nitron shock, on removing it from the bike, looks like it's almost new - the finish on it is superb.

Nitron's courier should be here this afternoon to pick my shock up so next week I'll be waiting for the news on what Nitron are to do with it. As to their customer service, I did a bit of ringing around various places getting info from other manufacturers but Nitron really impressed me with their willingness to help out, and they were the only one who asked detailed questions about my bike/riding style/weight etc to ensure the shock was built correctly for me. I also needed the shock within 10 days (their lead times were up to 3 weeks at the time) and they went the extra mile to get it out to me.

 

[the_sad_punk]

Sorry Gromit, twas yourself not Rick i meant to address.
Im fairly sure you will have a better than amicable end to this whole dealio. True it would have been better if it hadnt happened and also couldave been the cause of an accident but as ive mentioned it can happen with ANY unit.
I would groan aloud if the incorrect assumption that Nitron were substandard and dangerous was enroled into the accepted 'wisdoms' as that would be wrong.
I had a ricor shock on the other bike lose its gas charge while riding (due to a nicked head seal giving up the ghost) that made safely completing the corner interesting.
After speaking directly with the people who built it i was satisfied with the both the explaination and remedy. Incidentially these shocks are built to dakar spec and are usually bombproof, but sometimes it happens.
Dont be fooled into believing that wp ohlins maxton wilbers or anyone else is immune from failure as thats bollocks of the highest order, no offence John, or owners of afformetioned shocks.

(btw, push them on the race unit as recompence and ask for a full explanation on what caused the failure)