After 16 months TT has managed to sort out my broadband speed.
They have given back to me £45, £23, several £3 and various other bits and bobs
Today they ring to check on the issue..
Yes it is finally sorted.
We can offer you a reduced rate for your trouble
oookkkkk???
£25 a month
No thank you .. can you put me through to some one who can deal with cancellation please
ohhh... errrr.. why ?
Because you are advertising on tv the same service for £23.50
After a bit of argybargy I now have high speed fibre broadband and telephone for £23.50 a month for the next 18 months
This may be a surprise to readers, but I feel really sorry for TalkTalk
They have had to give me lots of money back, and have more or less been forced in to reducing my monthly payment for 18 months by over 20%
And why?
The mess was not really TalkTalk's fault. The fault was on the line which is supplied and maintained by BT
Because the total incompetence of a constant parade of uncaring Openreach engineers that have crossed my threshold... all displaying a lack of concern and technical knowledge that has been little short of staggering
Thank you TalkTalk for listening to my complaint, staying with me long term and sending out a competent technician ( accompanied by an Openreach bod who had access to linne boxes, joints, and the fibre optics card in the exchange
They have given back to me £45, £23, several £3 and various other bits and bobs
Today they ring to check on the issue..
Yes it is finally sorted.
We can offer you a reduced rate for your trouble
oookkkkk???
£25 a month
No thank you .. can you put me through to some one who can deal with cancellation please
ohhh... errrr.. why ?
Because you are advertising on tv the same service for £23.50
After a bit of argybargy I now have high speed fibre broadband and telephone for £23.50 a month for the next 18 months
This may be a surprise to readers, but I feel really sorry for TalkTalk
They have had to give me lots of money back, and have more or less been forced in to reducing my monthly payment for 18 months by over 20%
And why?
The mess was not really TalkTalk's fault. The fault was on the line which is supplied and maintained by BT
Because the total incompetence of a constant parade of uncaring Openreach engineers that have crossed my threshold... all displaying a lack of concern and technical knowledge that has been little short of staggering
Thank you TalkTalk for listening to my complaint, staying with me long term and sending out a competent technician ( accompanied by an Openreach bod who had access to linne boxes, joints, and the fibre optics card in the exchange