Interesting TalkTalk

[Jaws]

After 16 months TT has managed to sort out my broadband speed.
They have given back to me £45, £23, several £3 and various other bits and bobs
Today they ring to check on the issue..

Yes it is finally sorted.

We can offer you a reduced rate for your trouble

oookkkkk???

£25 a month

No thank you .. can you put me through to some one who can deal with cancellation please

ohhh... errrr.. why ?

Because you are advertising on tv the same service for £23.50

After a bit of argybargy I now have high speed fibre broadband and telephone for £23.50 a month for the next 18 months

This may be a surprise to readers, but I feel really sorry for TalkTalk
They have had to give me lots of money back, and have more or less been forced in to reducing my monthly payment for 18 months by over 20%
And why?

The mess was not really TalkTalk's fault. The fault was on the line which is supplied and maintained by BT

Because the total incompetence of a constant parade of uncaring Openreach engineers that have crossed my threshold... all displaying a lack of concern and technical knowledge that has been little short of staggering

Thank you TalkTalk for listening to my complaint, staying with me long term and sending out a competent technician ( accompanied by an Openreach bod who had access to linne boxes, joints, and the fibre optics card in the exchange

 

[DLN1965]

Interesting ...... my in-laws are having problems with talk talk at the moment
Their tv box needs rebooting virtually daily and it takes awhile to load up, his WiFi has stopped working (the PC admin says it’s switched on but the modem doesn’t show it as working) and the download speed is less than 9meg
In addition to lots of drop outs recently no no tv or internet connections for several hours at a time !
Let’s see if talk talk can get these issues sorted soon

 

[Jaws]

Interesting ...... my in-laws are having problems with talk talk at the moment
Their tv box needs rebooting virtually daily and it takes awhile to load up, his WiFi has stopped working (the PC admin says it’s switched on but the modem doesn’t show it as working) and the download speed is less than 9meg
In addition to lots of drop outs recently no no tv or internet connections for several hours at a time !
Let’s see if talk talk can get these issues sorted soon

Almost certainly gonna be a line fault.
The card at the exchange will be getting back CRC and other errors so it will shutting down to the highest sustanable speed and effectively capping its self]I have ended up with all new copper from the junction box just down the road to the termination box in my house.
Then, when the line was finally clean, the fibre control board at the exchange was changed out ( all they had done before was switch ports on it, which lasted a few days before collapsing again )

 

[Pow-Lo]

That’s one thing that does annoy me being back in the UK, all this talk of high speed broadband and people getting a stiffy over 70 meg download. In my condo in Singapore, I had a broadband service advertised as 1GB. Yes, you read that right, 1GB. Now, whilst I never saw anywhere near that (ok, fair enough, it was supposed to be hard wired at the quietest time of the day) I still saw well over 400MB download and almost 500 upload on my iPad and iPhone over WiFi. Here, I get 40MB download if I’m lucky. Shite.

 

[slim63]

I have had problems with talk talk in the past, I was originally on Tiscali but when talk talk took it over everything went to shite

Charged twice in the same month numerous times for calls I didn't make because I didn't have a phone & the line was there purely for the broad band, when I eventually did have a phone it rang but you couldn't hear the caller & I couldn't make outgoing calls, I complained about this both by calls from my mobile & via email, their answer was we telephoned you about this

I cancelled the lot well within the cooling off period & cancelled the direct debit too but every month for the next 6 they managed to still illegally submit a DD & get paid so I had to claim it back through the bank, the only way I could stop this was by changing my bank account

Then I got threatening letters from a debt collection agency they had employed to collect monies I didn't owe & had never owed those only stopped after I said fine take me to court

They will never get my custom again !

 

[andyBeaker]

That’s one thing that does annoy me being back in the UK, all this talk of high speed broadband and people getting a stiffy over 70 meg download. In my condo in Singapore, I had a broadband service advertised as 1GB. Yes, you read that right, 1GB. Now, whilst I never saw anywhere near that (ok, fair enough, it was supposed to be hard wired at the quietest time of the day) I still saw well over 400MB download and almost 500 upload on my iPad and iPhone over WiFi. Here, I get 40MB download if I’m lucky. Shite.

Mr Angry....

 

[andyBeaker]

There are all sorts of angles on this - EE were perfectly happy to sign up friends for broadband when they moved to Wales despite it subsequently being proved that they didn't have any chance of providing the service they promised.

 

[Pow-Lo]

Mr Angry....

Mr Factual, actually

 

[andyBeaker]

Mr Factual, actually

Mr Flatulence more like!!

 

[Grey Wolf]

ha
Last Christmas 21st Dec actually my BT Broadband and Phone went off. Contacts BT via mobile and they send an engineer next day out who finds broken wires coming out of the box in the footpath just outside my property
It needs a new cable says engineer I have some on the van. ok says I how long will it take . Oh about a week because we have to get a contractor to dig the trench for the cable (About 4 mtrs)
Can I dig the trench says I . yes but I dont have time to wait said he . Do you have another call local I say. yes I have 1 hr slot for next job . ok go and do that then come back and the trench will be out .
Ok he said but if its not ready I cant wait. came back i hr later trench was out and ducted . I got my Broadband back for Christmas but no refund for doing their job .

 

[Jaws]

ha
Last Christmas 21st Dec actually my BT Broadband and Phone went off. Contacts BT via mobile and they send an engineer next day out who finds broken wires coming out of the box in the footpath just outside my property
It needs a new cable says engineer I have some on the van. ok says I how long will it take . Oh about a week because we have to get a contractor to dig the trench for the cable (About 4 mtrs)
Can I dig the trench says I . yes but I dont have time to wait said he . Do you have another call local I say. yes I have 1 hr slot for next job . ok go and do that then come back and the trench will be out .
Ok he said but if its not ready I cant wait. came back i hr later trench was out and ducted . I got my Broadband back for Christmas but no refund for doing their job .

Openreach engineers and a bunch of bone idle clowns..

No, wait... sorry that is wrong.
Bone idle over paid arrogant clowns

 

[ianrobbo1]

Sounds like the water board, 1 team to mark out the work, another to sign/cone out the work, another team to dig the hole, another team to repair the leak, yet another team to backfill, another team to make good any road or pavement damage and another team to clear the site of signs, you will of course note it'll never be the same team twice, this actually happens, and when I'm able to work again guess who's going back to traffic management

 

[derek kelly]

Sounds like the water board, 1 team to mark out the work, another to sign/cone out the work, another team to dig the hole, another team to repair the leak, yet another team to backfill, another team to make good any road or pavement damage and another team to clear the site of signs, you will of course note it'll never be the same team twice, this actually happens, and when I'm able to work again guess who's going back to traffic management

The reason it was so expensive for us to have water laid on to the field was because the water board decided we’d need temporary traffic lights, the access was on a very wide grass verge right in front of our gate, there is room to park several lorries.
When temporary traffic lights are used they hire a company called Morrison’s (not the supermarket) the work was done by dinner time, the lights stayed for three days.

 

[Quiney]

Living out in the sticks, I'm at the end of a long 50 pair cable run. By Openreach's own admission, this cable must be over 70 years old. Whilst ducted, the moisture gets into it and down goes the internet. They come out to fix my loss of broadband faults (which means changing me to another pair) on a regular basis, but say there is no hope of having the cable replaced. In the winter I can have then out almost every month!

 

[ianrobbo1]

The reason it was so expensive for us to have water laid on to the field was because the water board decided we’d need temporary traffic lights, the access was on a very wide grass verge right in front of our gate, there is room to park several lorries.
When temporary traffic lights are used they hire a company called Morrison’s (not the supermarket) the work was done by dinner time, the lights stayed for three days.

That's them, and guess who's going to go work for them as soon as I am capable of doing a shift.