M
marcella
Guest
> HELP DESK - CUSTOMER SERVICE
>
> This has got to be one of the funniest I've heard of in a longtime.
>I think this guy should have been promoted, not fired.
>
> This is a true story from the WordPerfect Help line which was
> transcribed from a recording monitoring the customer care
>department.
>
> Needless to say, the Help Desk employee was fired. However, he is
> currently suing the WordPerfect organization for "Termination
>without cause." This is the actual dialogue of a former WordPerfect
>Customer
>Support employee (now I know why they record these conversations)
>
> "Rich Hall computer assistance; may I help you?"
>
> "Yes, well, I'm having trouble with WordPerfect."
>
> "What sort of trouble?"
>
> "Well, I was just typing along, and all of a sudden the words went
> away."
>
> "Went away?"
>
> "They disappeared."
>
> "Hmmm. So what does your screen look like now?"
>
> "Nothing."
>
> "Nothing?"
>
> "It's a blank; it won' t accept anything when I type."
>
> "Are you still in WordPerfect, or did you get out?"
>
> "How do I tell?"
>
> "Can you see the C: prompt on the screen?"
>
> "What's a sea-prompt?"
>
> "Never mind, can you move your cursor around the screen?"
>
> "There isn't any cursor: I told you, it won't accept anything I
>type."
>
>"Does your monitor have a power indicator?"
>
>"What's a monitor?"
>
>"It's the thing with the screen on it that looks like a TV. Does it
> have a little light that tells you when it's on?"
>
>"I don't know."
>
> "Well, then look on the back of the monitor and find where the power
> cord goes into it. Can you see that?"
>
>"Yes, I think so."
>
>"Great. Follow the cord to the plug, and tell me if it's plugged
>into the wall."
>
> "Yes, it is."
>
> "When you were behind the monitor, did you notice that there were
>two cables plugged into the back of it, not just one?"
>
> "No."
>
>"Well , there are. I need you to look back there again and find the
> other cable."
>
> "Okay, here it is."
>
> "Follow it for me, and tell me if it's plugged securely into the
>back of your computer."
>
> "I can't reach."
>
> "Uh huh. Well, can you see if it is?"
>
> "No."
>
>"Even if you maybe put your knee on something and lean way over?"
>
> "Oh, it's not because I don't have the right angle it's because it's
> dark."
>
> "Dark?"
>
>"Yes, the office light is off, and the only light I have is coming
>in from the window."
>
>"Well, turn on the office light then."
>
>"I can't."
>
>"No? Why not?"
>
>"Because there's a power failure."
>
> "A power....... a power failure?.... Aha, Okay, we've got it licked
> now. Do you still have the boxes and manuals and packing stuff your
> computer came in?"
>
>"Well, yes, I keep them in the closet."
>
>"Good. Go get them, and unplug your system and pack it up just like
>it was when you got it. Then take it back to the store you bought it
>from."
>
>"Really? Is it that bad?"
>
>"Yes, I'm afraid it is."
>
>"Well, all right then, I suppose. What do I tell them?"
>
> "Tell them you're too f*cking stupid to own a computer."
>
>
>
> This has got to be one of the funniest I've heard of in a longtime.
>I think this guy should have been promoted, not fired.
>
> This is a true story from the WordPerfect Help line which was
> transcribed from a recording monitoring the customer care
>department.
>
> Needless to say, the Help Desk employee was fired. However, he is
> currently suing the WordPerfect organization for "Termination
>without cause." This is the actual dialogue of a former WordPerfect
>Customer
>Support employee (now I know why they record these conversations)
>
> "Rich Hall computer assistance; may I help you?"
>
> "Yes, well, I'm having trouble with WordPerfect."
>
> "What sort of trouble?"
>
> "Well, I was just typing along, and all of a sudden the words went
> away."
>
> "Went away?"
>
> "They disappeared."
>
> "Hmmm. So what does your screen look like now?"
>
> "Nothing."
>
> "Nothing?"
>
> "It's a blank; it won' t accept anything when I type."
>
> "Are you still in WordPerfect, or did you get out?"
>
> "How do I tell?"
>
> "Can you see the C: prompt on the screen?"
>
> "What's a sea-prompt?"
>
> "Never mind, can you move your cursor around the screen?"
>
> "There isn't any cursor: I told you, it won't accept anything I
>type."
>
>"Does your monitor have a power indicator?"
>
>"What's a monitor?"
>
>"It's the thing with the screen on it that looks like a TV. Does it
> have a little light that tells you when it's on?"
>
>"I don't know."
>
> "Well, then look on the back of the monitor and find where the power
> cord goes into it. Can you see that?"
>
>"Yes, I think so."
>
>"Great. Follow the cord to the plug, and tell me if it's plugged
>into the wall."
>
> "Yes, it is."
>
> "When you were behind the monitor, did you notice that there were
>two cables plugged into the back of it, not just one?"
>
> "No."
>
>"Well , there are. I need you to look back there again and find the
> other cable."
>
> "Okay, here it is."
>
> "Follow it for me, and tell me if it's plugged securely into the
>back of your computer."
>
> "I can't reach."
>
> "Uh huh. Well, can you see if it is?"
>
> "No."
>
>"Even if you maybe put your knee on something and lean way over?"
>
> "Oh, it's not because I don't have the right angle it's because it's
> dark."
>
> "Dark?"
>
>"Yes, the office light is off, and the only light I have is coming
>in from the window."
>
>"Well, turn on the office light then."
>
>"I can't."
>
>"No? Why not?"
>
>"Because there's a power failure."
>
> "A power....... a power failure?.... Aha, Okay, we've got it licked
> now. Do you still have the boxes and manuals and packing stuff your
> computer came in?"
>
>"Well, yes, I keep them in the closet."
>
>"Good. Go get them, and unplug your system and pack it up just like
>it was when you got it. Then take it back to the store you bought it
>from."
>
>"Really? Is it that bad?"
>
>"Yes, I'm afraid it is."
>
>"Well, all right then, I suppose. What do I tell them?"
>
> "Tell them you're too f*cking stupid to own a computer."
>
>