In April I bought a Einhell lawnmower, in June it developed a fault so as it has a two year warranty I rang the service desk, while I was on the phone to them they sent through the claim forms via email, great so far. They collect the mower and fix it and send it back or so it should have been, to cut a very long story short (excuse the pun) took weeks to collect, weeks to diagnose the fault, no part available until September so giving me a new mower, great, still waiting several weeks on.
So today I spoke to the manager and I was not impressed so I wrote a very long and detailed email in complaint, I looked up who the CEO is in Germany and guessed at his email address and he has replied quicker than the UK customer service so I suspect zer vil be ein bollocking coming for the UK lack of customer service desk.
I'll keep you posted.
So today I spoke to the manager and I was not impressed so I wrote a very long and detailed email in complaint, I looked up who the CEO is in Germany and guessed at his email address and he has replied quicker than the UK customer service so I suspect zer vil be ein bollocking coming for the UK lack of customer service desk.
I'll keep you posted.