Insurance repairs

[DLN1965]

Just got my car delivered by the repair company .... it was hit while it was parked in a car park 5 weeks ago ...
Panels don’t quite line up and headlight has tiny fractures in the plastic where the panel was pushed into it when the accident occurred .. this hasn’t been fixed !
The paint doesn’t quite match but it’s close enough I guess .....

The panels lined up BEFORE the accident !

Headlight was perfect before the accident !

All I asked is to get it back to looking like it did BEFORE the accident .... complaining on the phone now !
Aaarrrggghhhhh !!

 

[johnboy]

Do not accept a shoddy job and stick to your guns.

 

[Stevebrooke]

This happened to one of my work colleagues. Being in the motor trade he examined the car before it came off the truck and refused to accept or sign for it. Poor bloke had to take it back. It was returned twice more before they got it right.

 

[gothicsera]

Sent my car back twice after repairs too - they'll do the bare minimum and charge the insurance co for it either way.

I made a formal complaint to my insurers in the end - that soon got the repairers jumping up and down wanting to put it right.

 

[Pow-Lo]

Sent my car back twice after repairs too - they'll do the bare minimum and charge the insurance co for it either way.

I made a formal complaint to my insurers in the end - that soon got the repairers jumping up and down wanting to put it right.

Same here with my Octavia vRS about 12 years ago. Paint didn't match, number plate was drilled on instead of sticking anti-theft plates, name badge in wrong place, sanding dust in the fuel cap housing. Mine had to go back twice. After I sent it back, I got onto the insurance company and it was put right. As if that wasn't bad enough, the tailgate wiper shit itself after two years and the car had to go back again but to a different body shop.

Should anything happen to my Panzer, I wouldn't entertain the insurance company's repair shop, she'd go straight back to BM.

 

[DLN1965]

Update ..... had to send an email to the insurance middle men ...
Enclosing pics as I took on the day of the bump and of issues now .... Clearly the panels aren’t aligned properly .... may only be a missing spacer or washer but it does make a difference with panel gaps
and if I want to sell it in the future ...
They will get back to me ASAP

I want to car in the same condition as prior accident.... surely can’t be that difficult ??
I await their reply

 

[andyBeaker]

Update ..... had to send an email to the insurance middle men ...
Enclosing pics as I took on the day of the bump and of issues now .... Clearly the panels aren’t aligned properly .... may only be a missing spacer or washer but it does make a difference with panel gaps
and if I want to sell it in the future ...
They will get back to me ASAP

I want to car in the same condition as prior accident.... surely can’t be that difficult ??
I await their reply

In this day and age there is no excuse for mismatched paint and I certainly wouldn't accept it.

If it looks very close it could be that them giving the whole car a mop would get the match perfect.

 

[Malone]

I took my motorhome in to a prominent coach and lorry paint shop on the recommendation of my nephew as his car body shop couldn’t accommodate the length and height of my MH. I told the manager what I wanted done, and that I was going to do it with my brother-in-law (50 years paint experience) at nephew’s place until we found it wouldn’t fit.
BIL then discovered he used to work with the owner many years ago before he ran his own place. Anyway, we went to collect it and do any snags before signing it off. Of course we could see stuff that most people wouldn’t and they had to do some more paintwork. Then we went back and found more little stuff they had to do. Third time was fine and a really good job was done.

although, while in lockdown, I’ve now washed and machine polished the rest of it I’ve discovered overspray elsewhere that I ended up having to remove myself.

I think that unless you can do stuff yourself you can’t get a 100% quality job anywhere any more. My former boss took his Ferrari in for its annual service a week ago, to be told it had an oil leak. The same one they told him about a year ago! Also, the Ferrari has only covered 257 miles from new. And then he said about his McLaren which also just went in for its annual service to find that it had a missing engine compartment cover - one which they have to remove to do the service they did a year ago, and obviously hadn’t replaced. He wasn’t happy. Not was the boss of McLaren as they will have to replace it. Yet another delivery mileage only car

 

[slim63]

From what I know from a short spell in an insurance approved repair shop its not always the repairer at fault, half the time the assessor gets it wrong & if he does the insurance will only pay out for a certain amount of parts & an exact number of hours

The biggest problem with the system is most insurers wont let you strip the thing to see what is actually damaged before the assessor turns up because it may cost them a couple of hours, so then the assessor takes a punt & the repairer is left to do the best he can for the cash & time available

 

[DLN1965]

A little update ....
got a call from the ‘middle men’ and the car is going back to the garage to get sorted once more !!
And another rental car !

all agreed that it should be the same condition as it was prior to accident
Let’s see what it comes back like .....
Awaiting a call to organise pick up and hire car delivery !!

 

[bigearmuffs]

I'd insist it go to a different garage, you have good and bad body places, anywhere prepared to release a low standard repair is not the place to go back to.