useless, the lot of them. Long story short - we placed a sizable deposit (to give you a clue - enough to buy a couple of decent sized towns in Yorkshire but less than ?100k) with Coop 12 months ago and gave instructions where to pay it at expiry a couple of weeks in advance. Here we are 10 days after expiry still waiting for the money to be repaid to our bank account. So far I have made 5 telephone calls, but they have now promised it 'should be in our bank account by close of business tomorrow - and the transfer will be made free of charge'. Yipdeebloodydoo. Should be shot, the lot of them.