Last moan & move on.
Got a final cheque for the helmet from the 3rd party 'bike assist' legal team, but
it was approx £100 short of a replacement lid at today's prices.
I queried this & the reply....
The Schedule of Loss you signed was to confirm the amounts we were claiming from the third party, and we claimed those amounts from them. They did not agree to reimburse the cost of the phone or the £25 repair quote.
The cost of your helmet is correct as per the Schedule of Loss, but you signed a Conditional Fee Agreement which stated we take a fee of up to 25% upon settlement of the claim, therefore the amount you have received is correct as it is the cost of the helmet, minus the fee.
I should have seen it coming.
What is the point of insuring with a
Well branded motorcycle insurance only to be tied up with 3rd party sharks.
There was no mention of this online
at the initial sign up as you cannot see
the details of the policy until you have
sent the fee, only then do you receive the full terms & conditions of which i
obviously missed the bit about 3rd party
intervention on behalf of the contracted
insurance provider.
Never will I contract a broker for any of my vehicles again.
Wankers!
Got a final cheque for the helmet from the 3rd party 'bike assist' legal team, but
it was approx £100 short of a replacement lid at today's prices.
I queried this & the reply....
The Schedule of Loss you signed was to confirm the amounts we were claiming from the third party, and we claimed those amounts from them. They did not agree to reimburse the cost of the phone or the £25 repair quote.
The cost of your helmet is correct as per the Schedule of Loss, but you signed a Conditional Fee Agreement which stated we take a fee of up to 25% upon settlement of the claim, therefore the amount you have received is correct as it is the cost of the helmet, minus the fee.
I should have seen it coming.
What is the point of insuring with a
Well branded motorcycle insurance only to be tied up with 3rd party sharks.
There was no mention of this online
at the initial sign up as you cannot see
the details of the policy until you have
sent the fee, only then do you receive the full terms & conditions of which i
obviously missed the bit about 3rd party
intervention on behalf of the contracted
insurance provider.
Never will I contract a broker for any of my vehicles again.
Wankers!