Have a bitch We may record..............

[Jaws]

Love it when some oik says the 'this call me be recorded for training purposes'
My response is always the same..
I do not wish to be recorded....
They mumble something and I tell them to say goodbye.. If they wish to speak to me call again by all means when they switch the recorder off

 

[Centaur]

It's true then. Peeps get more miserable as they grow older!

 

[Jaws]

It's true then. Peeps get more miserable as they grow older!

Nope.. I have always been a cantankerous git !

 

[Minkey]

I always feel that it should be banned

 

[Jaws]

I always feel that it should be banned

At least they have to tell you now.. but I view it as an affront

 

[Centaur]

I always feel that it should be banned

It can be in your favour sometimes, Minkey. I used Scottish Power's own recordings against them resulting in a repayment of over £3300. I made notes of what had been said and when they finally refuted my claim I went to the ombudsman who made them cough up the recordings of over two years discussions. I am happy if we are informed we are being recorded.

 

[andyBeaker]

Some years ago My boss put some bets in during the World Cup that came in but he didn’t get the winnings paid into his account - the betting firm said it was 90 minutes only’ for semi final winners, he said that was not the bets he placed, they listened to the recordings and stumped up.

Having recordings of client calls was often useful at work I - surprising how often clients were genuinely certain about an instruction they had given for a payment and it proved they had asked for something duffeeent. These days they just mess it up themselves on the internet - cuts out the middle man

 

[Squag1]

Same.
They cancelled my health insurance.
I only cancelled the dental policy, got a better offer.
Discovered by accident shortly afterwards. They checked recordin.

I also took into them over correspondence standards. Their letters didn't have proper references, i.e. policy number, policy title etc.

Staff obviously never trained in admin.

 

[bmwdumptruck]

My son took over my daughters First carwhen he passed his test. she’d had it with a black box for the first year, which had only been switched of a few months when he insured it with the same company. They told us if it still worked he’d get the fitting fee refunded. It did work, but they then said no refund. A call to demand they checked the recording and the refund arrived. So it does help sometimes.

 

[Jaws]

Stuff like you all mention is great..But the only time I have had call to ask the company to check a recording ( Tesco mobile ) they said the recording was not available..
Ripped me off for £120......
But I meant when I am cold called not when I have instigated the call

 

[Lee337]

Aviva insurance 'conveniently' lost my call recording when I was disputing my car insurance around 7 years ago. Didn't add a second driver, got my address wrong & didn't take account of any NCD.

Wanted to charge me £35 admin for each amendment, despite me giving them the correct info over the phone. As it was within 14 days, I said I wanted to cancel the policy & followed up with a letter confirming this. Apparently the recording of both calls was corrupted by a power outage & my letter arrived on day 15, so they wouldn't cancel without a further charge (think it was around £70, more than 3/4 the cost of the policy). Went through the Ombudsman who also couldn't access the recordings, but as a 'good will gesture' Aviva agreed to make the changes to my policy free of charge.

Still shafted me though as when I eventually changed insurance the following year my 10 year NCD changed to 5 as they said that was the maximum they did (small print).

Depends on who you deal with as to whether the recorded calls are useful or not. In my personal experience (and I've been a call centre trainer in the past), it's not done me any favours.

 

[Jaws]

Since it became Aviva ( was Norwich Union I think ) I would not give them my nasal waste