Three weeks ago a mate sent me a bottle of rum via UPS.
A week ago he emailed to ask what I thought of the rum. "Never received it", I said.
He got onto UPS who said that they couldn't find the address.
He sent me a screenshot of the delivery details and strangely the address was correct. We live in a short road, which every other brand of delivery driver finds without any bother.
Meanwhile he emailed me the UPS tracking number. I checked online and they'd supposedly tried to deliver but had failed to find the address so returned it to the depot.
I couldn't get any more info without creating an account on their website.
I did this only to find that the tracking details said that they were in the process of contacting the recipient (me) to arrange delivery. Difficult with supposedly no idea where my address was and no phone number to call me....
Meanwhile it had sat in their depot for nearly two weeks being scanned daily.
I also couldn't arrange a redelivery or collection without the number on the card that they would have posted through the door....if they'd found the address where I live.
I tried phoning the depot but it went to an automated centralised UPS number where there was no option to contact the depot or talk to a human.
Eventually he was able to get them to schedule a redelivery. They quoted a specific day, but no time slot. But in the end they delivered about 08:30.