When Bev was involved in the road rage incident her insurance refused to pay her excess back until the Police contacted them to say the other guy had been sentenced, the police don’t normally forward information without payment which esure refused to do, their stock answer was “you should have taken out legal cover”
Since then Bev has received all that is owed to her.
Here we are several months later & just received this email from esure
Dear Mrs Kelly ,
I am writing to let you know that I am passing your case to our solicitors Horwich Farrelly for them to issue court proceedings against the other driver.
Unfortunately, despite making every attempt to recover Our Outlay I have not received any payments and feel that this is the best way of bringing this matter to a speedy and amicable conclusion.
If you have your own solicitor acting for you in relation to this incident please can you let me know as soon as possible as UK legislation prevents two separate solicitors acting for the same claim. My phone number is
I will now pass your contact details to Horwich Farrelly and you will be contacted within the next 1-2 weeks to discuss details of the claim and how they will proceed. In the event that they are unable to speak with you over the phone they will send you a letter detailing what you can expect to happen next along with contact information for your case handler.
In previous cases we have found that the majority settle without the need for a formal hearing and you will not be asked to attend court. It is important however, that you are willing to attend if asked so the case can be settled. In the worst case scenario and the case is decided in favour of the other driver, the only impact for you would be the loss of your excess, any other uninsured losses and a reduction of your No Claims Bonus if it is not protected. All costs relevant to the court case will be paid by the insurers involved.
I will update you when your claim has been settled and a full recovery has been made.
Many Thanks
Jodie Downes
We have just phoned Jodie & told her she should have taken out legal cover.
Since then Bev has received all that is owed to her.
Here we are several months later & just received this email from esure
Dear Mrs Kelly ,
I am writing to let you know that I am passing your case to our solicitors Horwich Farrelly for them to issue court proceedings against the other driver.
Unfortunately, despite making every attempt to recover Our Outlay I have not received any payments and feel that this is the best way of bringing this matter to a speedy and amicable conclusion.
If you have your own solicitor acting for you in relation to this incident please can you let me know as soon as possible as UK legislation prevents two separate solicitors acting for the same claim. My phone number is
I will now pass your contact details to Horwich Farrelly and you will be contacted within the next 1-2 weeks to discuss details of the claim and how they will proceed. In the event that they are unable to speak with you over the phone they will send you a letter detailing what you can expect to happen next along with contact information for your case handler.
In previous cases we have found that the majority settle without the need for a formal hearing and you will not be asked to attend court. It is important however, that you are willing to attend if asked so the case can be settled. In the worst case scenario and the case is decided in favour of the other driver, the only impact for you would be the loss of your excess, any other uninsured losses and a reduction of your No Claims Bonus if it is not protected. All costs relevant to the court case will be paid by the insurers involved.
I will update you when your claim has been settled and a full recovery has been made.
Many Thanks
Jodie Downes
We have just phoned Jodie & told her she should have taken out legal cover.
