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Have a bitch Openreach

johnboy

rather fond of a cream bun
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The other day Mrs johnboy was doing some gardening and calls me over "I found some bare wires" I go take a look and by the telegraph pole in our garden is some phone wire, it's been cut off and there's about 6 foot of it, so I wind it up and stick it in the bin. Today I went to retrieve the wheelie bin and there's more phone wire curled up on next doors fence by the pole outside their place. I tried to contact Openreach to ask why this was left, boy what a hard task that turned out to be, callcentre in India with staff unable to understand English no matter how slowly or how much I enunciated, so I stopped trying to be a good citizen and bitched about it on here instead.
 

Pow-Lo

Make civil the mind, make savage the body.
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The other day Mrs johnboy was doing some gardening and calls me over "I found some bare wires" I go take a look and by the telegraph pole in our garden is some phone wire, it's been cut off and there's about 6 foot of it, so I wind it up and stick it in the bin. Today I went to retrieve the wheelie bin and there's more phone wire curled up on next doors fence by the pole outside their place. I tried to contact Openreach to ask why this was left, boy what a hard task that turned out to be, callcentre in India with staff unable to understand English no matter how slowly or how much I enunciated, so I stopped trying to be a good citizen and bitched about it on here instead.
Why companies out source call centres to the sub-continent is beyond me. Ok, it's about cost, obviously, but is it worth the hassle? Whilst a lot of these people speak English, I've found that they don't understand it and there's a big difference.
 

Malone

Been there, and had one
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Why companies out source call centres to the sub-continent is beyond me. Ok, it's about cost, obviously, but is it worth the hassle? Whilst a lot of these people speak English, I've found that they don't understand it and there's a big difference.
That applies to a lot of people I encounter in this country too.
 

Pow-Lo

Make civil the mind, make savage the body.
Club Sponsor
That applies to a lot of people I encounter in this country too.
The way the education system has dumbed down over the last 25 years, that does not surprise me.

Best do what I do and avoid people as far as practicable.
 

Pugwash

Been there, and had one
Club Sponsor
Hello strangers. Here's a thread I can jump on!
My wife used to bank with locally as they had a small branch in the nearby town. I'll say it was Natwest, but I may be wrong. One day she popped in to ask something about her account and the lady behind the counter said they had a new service for technical problems. She led her around a corner, picked up a phone handset from the wall and handed it to my wife. On the other end was an indian call centre!
 

Lee337

Confused Poster
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Had to contact TalkTalk a few months ago, same thing, an Indian call centre, but using the chat function rather than the phone. After an hour trying to explain what my problem was, I gave up.

Ended up making a written complaint - the answer i got back was you can either contact our call centre or use Twatter to contact us.

A great way of keeping customer complaints to a minimum.
 

Malone

Been there, and had one
Club Sponsor
TalkTalk are the most useless call centre I have ever had the misfortune to have to talk to. Pathetic, staffed by the call centre rejects in India, they were barely able to speak an intelligible version of English and on one occasion after struggling to understand the chimp on the other end I insisted on talking to someone English. I was transferred back to UK to someone English and I explained how I was closing my account with them immediately. I got in touch with Virgin and have been ever since. TT are renowned liars and I have caught them out in a couple of occasions. Avoid them at all costs.
 

derek kelly

The Deli lama
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Yesterday we received a phone call, didn’t recognise the number, it was an Indian bint on the other end who could barely speak English, “hello am I talking to Mr Kelly”
“That depends on who you are”
“I am calling about your BT account”
“What about it?”
“It appears to be in arrears”
“Well bugger me, for your information I don’t have a BT account, now call me again & you’ll have something very unpleasant in your ears”
 

andyBeaker

Moderator
Staff member
Moderator
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TalkTalk are the most useless call centre I have ever had the misfortune to have to talk to. Pathetic, staffed by the call centre rejects in India, they were barely able to speak an intelligible version of English and on one occasion after struggling to understand the chimp on the other end I insisted on talking to someone English. I was transferred back to UK to someone English and I explained how I was closing my account with them immediately. I got in touch with Virgin and have been ever since. TT are renowned liars and I have caught them out in a couple of occasions. Avoid them at all costs.
“Chimp”?
 

Ned52

Been there, and had one
Club Sponsor
TalkTalk are the most useless call centre I have ever had the misfortune to have to talk to. Pathetic, staffed by the call centre rejects in India, they were barely able to speak an intelligible version of English and on one occasion after struggling to understand the chimp on the other end I insisted on talking to someone English. I was transferred back to UK to someone English and I explained how I was closing my account with them immediately. I got in touch with Virgin and have been ever since. TT are renowned liars and I have caught them out in a couple of occasions. Avoid them at all costs.
I think you're find that if you have a problem they too use call centres in India.............
..........................Last time I have a problem ( a long time ago) the person on the other end was Indian, unless I was just unlucky !!
:nusenuse:
 

Pow-Lo

Make civil the mind, make savage the body.
Club Sponsor
Yesterday we received a phone call, didn’t recognise the number, it was an Indian bint on the other end who could barely speak English, “hello am I talking to Mr Kelly”
“That depends on who you are”
“I am calling about your BT account”
“What about it?”
“It appears to be in arrears”
“Well bugger me, for your information I don’t have a BT account, now call me again & you’ll have something very unpleasant in your ears”
I had a similar encounter with some twat calling me about my Halifax account (whom I don’t bank with). He kept asking if he was talking with Mr Lo and, me being me, wouldn’t give him a straight answer. I kept asking what the nature of his call was and why he wanted to speak to Mr Lo. He kept repeating his question and I then asked him to give me a number I could call him back on to verify he was genuinely calling from Halifax. At that point, he realised he was on a hiding to nothing and gave up. I had fun anyway.
 

slim63

Never surrender
Club Sponsor
Yesterday I had a call from someone off a private number, I usually ignore them but I was bored so answered and it went something like this ......

Ello can spleekto mr slim sir
Who is this?
Are you mr slim
Who is calling?
My nam is David and ..........
No it isn't
It is i David
No its Gupter or some other such shit
Click, burrr,,,,,,,,,,,,,,,,, :jaja-no:

Feck me 10 minutes late the enemy gets one and puts it on speakerphone
Ello my name is Natasha, am I speaking to mrs slim?
Can you spell that for me please
Natt ... err .... Nut .... err ... click, burrrr,,,,,,,, :jaja-no:
 

derek kelly

The Deli lama
Club Sponsor
We missed one the other day so I googled the number, it was from Australia.
Bev thought it might be from Jennifer, a friend of mil, I asked why Jennifer would ring us, I then pointed out that we moved house in January & changed our number & jennifer never even had our previous number.
 

Squag1

Can't remember....
Club Sponsor
Was getting calls from strange places.
It would ring 3 r 4 times only.

The first time I phoned back because my nephew in Oz had just visited and I thought it was him.
I was left hanging on, no answer.

Afterwards I thought about it and checked with provider but there was no strange activity on my account.

At one time they were somehow siphoning off money from pay as you go phones. Loads of people got cleaned out of credit.
 

ogr1

I can still see ya.....
Club Sponsor
If you really, really want to upset someone from the subcontinent call them a shortened version of the country to the left of them
Ne! I thought that was monty python?
 
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