I've just spent two grand on a weekend at the Savoy for our 30th anniversary, mrs johnboy says this morning "bugger, left my toothbrush charger at the hotel". Ring the hotel, no answer so email, get a reply asking how do we wish to pay for the delivery. On route from the hotel to my sisters place, we get a puncture, nearest place open is Kwikfit at Elephant & castle, rough as arse, the guys whip the wheel off, fix the puncture and don't want any money for it! Bunged the lad who did the work a tenner. Two very different establishments, two very different approaches to service.