I had one of those lettersWent to my GP thus morning as they appeared to forget one of my diabetic medicines in my last order & I'm off on holiday for 10 days today.
English receptionist said go to the dispensary & tell them. Dis that, they confirmed no order for my tablets. Go to reception & tell them.
Back to reception who said I have to put in a request, did that last Monday, the surgery missed 1 item.
Reception said go back to dispensary & order again, they'll be ready to pick up in 3-4 days.
Stay at reception & say again I'm away from 2.00pm for 10 days & only have 4 days supply.
Receptionist: "if you knew you were going away, you should have planned things better, there's nothing more I can do."
At which point I lost it. Wasnt shouty but told receptionist I went there for help not attitude & if they weren't so hell bent on pushing everything on line the surgery wouldn't be in the sh1t they find themselves in. Finally got the tablets they missed off request but I've been told to expect a letter about my behaviour.
That should make for some good reading.
I did NOT appreciate it as the situation was caused entirely by employee
Got a mate suited and booted complete with a brief case
Visited and asked to the see person in charge
You will have to make an appointment
Oh, should I tell that to the court ? And what is your name as you are representing this place
errrrr.............. ummmmmmmmmmmmm
5 minuted latter sitting with boss man
I am here to request a copy of the CCTV footage of the incident
etc etc etc
Took a while but guy got it and reviewed it with me ( and my 'legal rep' .. who was actually just another IT guy I worked with at the time )
Oh. that is not how I was presented with the matter, how can we resolve this ?
Letter of apology, printed by the employee and your self, the employee to undergo training which is to be notarised and I informed of its completion
Yes sir
Two days latter letter got letter duly signed with an addendum saying the employee had opted to leave rather than take training
BTW.. my mate never said a word after entering the door until after we left !
Result all round