Bikeless

[dhekalia]

:violin: Last Wednesday I ordered a full system from Blueflame, Thursday confirmed dispatched, removed old system and waited.....
Friday nothing, Saturday nothing, Monday,phone Blueflame, confirm dispatched will check and get back to me, Tuesday their courier "apperently"have lost the exhaust:bang:
Wednesday(today) back at work until Monday then away on Holiday....
No bike, no chance of fixing until my return pis**d off doesn't do it,Oh! and it was the LAST XX system left until a new lot arrives late/end Feb'
I hate driving the car to work
Dhek'

 

[abbeytec]

Another one..

Hi Dhek,

My mate ordered a system for his T595 a few months ago from Blue Flame, and the fekkin couriers lost that one, too c7u8 .



Reckon Blue Flame would do well to look at a different firm....sh1tehppns

 

[R2B2]

Oldest trick in the book to blame the courier. They probably just don't have any at the moment.

If the courier really had lost them, they would supply you with a tracking number so you could lean on them as well. And they would keep you informed of the progress they are making with them.

Ask them for a tracking number.

 

[dhekalia]

R2b2 funny you should say that, I have spoken to the Couriers and they have no record of anything being sent to me, I have asked Blueflame for the Tracking number, If it turns out that they in fact did not have a system I will be very very upset with them. If they had told me they didn't have one now I wouldn't have taken my system off. It's not over yetd04l1ng

Dhek'

 

[R2B2]

Dhek - sounds about right.

Ask them directly for the tracking number. If they have (goods dispatched) they will be pleased to give it to you cos it gets you off their back.

If they can't, well, then they don't have it (goods not dispatched).

And don't let them tell you they can't get the tracking number off the courier cos the tracking number is just a serial number on the dispatch note that the sending company complete prior to collection by the courier company...... who then leave a copy behind when they collect.

HTH

 

[Mac166]

With all the exhaust's going missing give it a week and they will be on e-bay. And it will be cheaper.

 

[dhekalia]

Well, they can't find a tracking number!! but, yes they were dispatchedc7u8
Refund on the way, What really annoys me is the fact that I have taken off the old system and won't have the time to put back on until mid Feb' when I could have ridden with the little blow out of the collecter, it is so small it passed it's MOT. I really am pis**d off now, but as the little smilie says
sh1tehppns
Dhek'

 

[Nige J]

Ring Blueflame and ask to speak to Nigel Leeming. He's the MD, and is very interested when things go pear-shaped like this

 

[dhekalia]

Nige J
Thanks for that, I have just e-mailed him, I am at work now and a little peeved so I don't want to get into one right now. With all my contact over the last week they have always been polite and helpful but right now I feel a little..hoodwinked. I will see what his reply is.
cheers Dhek'

 

[blumeeni]

I normally ask for Rod(not the stiffy sort) he's very helpful I've had various dealings with blue flame over the yrs and find them spot on with supply and after sales service.
The last time I wanted a set of twin port titanium cans they only had a right can but made a left to go with it the same day.
I had delivered within 3 days of ordering and a good discount for being a returning customer.
Tech advice has been v good too as is the quality of the zorsts.

 

[Pugwash]

The last time I wanted a set of twin port titanium cans they only had a right can but made a left to go with it the same day.
I had delivered within 3 days of ordering and a good discount for being a returning customer.
Tech advice has been v good too as is the quality of the zorsts.

Ooh so if I ordered a left, would I be a returning customer for the right?

 

[R2B2]

Notwithstanding Blu's experience with them, I would say the stark truth is they have not been dispatched.

If they have dispatched them they will have a consignment note number, and the courier company would have the corresponding part of this note! (you say thet have no record?).

Plus, no way would they send a refund as soon as this without first conducting a search/investigation at the couriers.

Sadly, I think they are lying to you Dhek. Company's use this old chestnut all the time.


Insist on your money back asap and go somewhere else.

 

[dhekalia]

firstly, let me say I have had Blueflame before,and then the whole experiance was first rate, including a couple of queries after delivery.I have spoken to Rod on several occasions over this and Rod has always been polite and helpful whenever I called. As for the refund, this was discussed yesterday and even then it was not an issue, I have, as I said earlier sent an e-mail in which I expressed my thoughts (politly) It is difficult when speaking to anybody on the phone as to what is actually happening, and dealing a LOT with service partners around Europe you get a little cynical. i am not out to offend anybody, just venting my frustration.
Cheers Dhek'

 

[Steamy]

I certainly understand your frustration Dhek. Sometimes it is difficult to try and please everybody and trying to juggle lots of balls means that one will get dropped.

I, too have had dealing with companies for a long time with no problems then one thing happens and it sullies the whole relationship. Please don't let that be the case for you with Blueflame and just try to put it down to experience.

It would appear that R2B2 is rather cynical about this. My answer would be that your contract is with Blueflame and they have acted responsibly by giving you a refund without delay. It's then up to them to get the system or the money for it back from the couriers. If I send anything out and it doesn't arrive or arrives damaged then it is down to me to rectify matters with my client immediately and then take action with the couriers who are acting on my behalf. The less the customer has of a problem the better.

 

[R2B2]

It would appear that R2B2 is rather cynical about this.

No not really, just being realistic! I appreciate though that my prognosis doesn't apply to everyone. I was just trying to identify a few tools for Dhek to make use of when in discussion with them on the phone.

I too have dealt with a few and I can assure you this does go on, perhaps even more so than you think. I even worked for one firm that deployed these tactics regularly - anything to secure the sale. Nobody got ripped off but the customer was lied to (delayed) whilst stock was obtained. It was one of the reasons why I left asap!.

You have to admit - something doesn't ring true here. If goods are dispatched from any modern successful Company that operates a busy dispatch department there is always a consignment/dispatch note in play. They simply wouldn't let the goods out of the door without one... that's business.

I note you know Rod personally and as you vouch for his integrity, I have no reason to doubt that he is nothing but honourable....... however, further down the chain of command I still think someones telling porkies! It simply doesn't add up


Anyway, I hope it works out for Dhek soon and he get his system or refund successfully.

It's great to see you wouldn't hesitate in getting on the couriers back if something went astray! Top Banana! :bow:

 

[ianrobbo1]

I err on the side of Rob!! :bow: I too have had "dealings" with companys who's "left hand not letting the right" one know what its doing!